Refund policy

Refund & Return Policy

Thank you for your purchase at SacredStudios. We want you to be happy with your order. Please review this policy carefully as it differs depending on whether your item is a premade or preorder item.

Premade (In-Stock) Items

Returns

If you are not satisfied with a premade item, you may request a return within [X days] of the delivery date. To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.
  • The item must be in its original packaging.
  • You must contact us at [your contact email] before sending any item back.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within [X–X business days].

Exchanges

[Describe your exchange process here — e.g., whether you offer direct exchanges or store credit.]

Preorder Items

Preorders are created specifically for you. As such:

  • Preorder orders are [non-refundable / refundable under specific conditions — please specify].
  • Cancellations requested within [X hours/days] of placing the preorder may be eligible for a full or partial refund — please contact us immediately at [your contact email].
  • Once production has begun, cancellations and refunds are [not available / available under these terms — please specify].

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [X days] of delivery at [your contact email] with a description and photos of the issue. We will arrange a replacement, exchange, or refund at no additional cost to you.

Non-Returnable Items

[List any categories of items that are not eligible for return, e.g., final sale items, custom orders, digital products.]

How to Start a Return

  1. Email us at [your contact email] with your order number and reason for return.
  2. We will respond within [X business days] with return instructions.
  3. Ship the item to the address we provide. Do not send items back without prior authorization.

Questions?

If you have any questions about our return or refund process, please reach out to us at [your contact email].